From equipment ... to EMPOWERMENT
Positive Engagement Cycle
We start by illuminating your
unique attributes impacting
customer engagement & revenue recovery such as processes, technology investment/ infrastructure, and external stakeholder collaborations.
Our team includes design-thinkers, engineers, finance professionals, social scientists, data analysts, and experienced corporate managers.
We provide advanced analytical capabilities to objectively measure
impact on business, customer, and/or societal metrics - during piloting & full-scale implementation..
Utility Company Consumer
Lower cost to serve Lower expenses
Reduced arrearages Avoid shut-off
Satisfied customers Financial health
Achieve efficiency goals
We deliver turnkey pilot design & implementation services, providing real-world customer
feedback - prior to risking
major capital outlays.
UtilityBoost INNOVATION PROCESS
We advise utility companies and their service providers in the development and implementation of strategies that equip and engage financially-challenged consumers. Our technology-enabled customer experience programs deliver increased cost transparency, predictability, and control over household energy expenses. Through design-thinking, conservation behavioral tools, and innovative approaches to communications, billing, and payments, we enable win-win relationships between utilities and their hard to reach customers.
Next, we guide the customer service design and development process to ensure usability, market acceptance, scalability, and maximum ROI.
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