Targeted Outcomes

   Utility Company        Consumer

      Lower cost to serve           Lower expenses

​      Reduced arrearages          Avoid shut-off

​      Satisfied customers           Financial health

      Achieve efficiency goals

Next, we guide the customer service design and development process to ensure usability, market acceptance, scalability, and maximum ROI.

We deliver turnkey pilot design & implementation services, providing real-world customer

feedback - prior to risking 

major capital outlays.

measure / evaluate

design / develop 


UtilityBoost Customer Empowerment Framework

Traditional Customer Assistance Program Model

We provide advanced analytical capabilities to objectively measure

impact on business, customer, and/or societal metrics - during piloting & full-scale implementation..

We start by illuminating your

unique attributes impacting 

customer engagement & revenue recovery such as processes, technology investment/ infrastructure, and external stakeholder collaborations.



​​We equip utilities and other providers of essential services with customer-facing strategies that work better for financially-vulnerable consumers and the communities in which they live. We believe in the promise of improved consumer financial health through effective customer experience design and the application of engagement strategies that foster service affordability, cost transparency, predictability, and control. Through design-thinking and behavioral tools that reduce avoidable consumer expenses, we improve corporate operational performance while increasing customer satisfaction and loyalty.



WE UNDERSTAND THE UNIQUE challenges of financially-vulnerable consumers and the companies that serve them. 

Our team includes design-thinkers, engineers, finance professionals, social scientists, data analysts, and experienced corporate managers.