Utility Company Consumer
Lower cost to serve Lower expenses
Reduced arrearages Avoid shut-off
Satisfied customers Financial health
Achieve efficiency goals
UtilityBoost INNOVATION PROCESS
We enable our utility and other essential service provider clients to accelerate product and service innovations that work better for financially-vulnerable consumers and the communities in which they live. We believe in the promise of improved consumer financial health through effective customer experience design and the application of engagement strategies that foster service affordability, cost transparency, predictability, and control. Through design-thinking and behavioral tools that reduce avoidable consumer expenses, we improve corporate operational performance while increasing customer satisfaction and loyalty.
UtilityBoost Customer Empowerment Framework
Traditional Customer Assistance Program Model
Our team includes design-thinkers, engineers, finance professionals, social scientists, data analysts, and experienced corporate leaders.
Next, we guide the customer service design and development process to ensure usability, market acceptance, scalability, and maximum ROI.
We deliver turnkey pilot design & implementation services, providing real-world customer
feedback - prior to risking
major capital outlays.
We provide advanced analytical capabilities to objectively measure
impact on business, customer, and/or societal metrics - during piloting & full-scale implementation..
We start by illuminating your
unique attributes impacting
customer engagement & revenue recovery such as processes, technology investment/ infrastructure, and external stakeholder collaborations.
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